Perfect Water Filtration respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, request a quote, book a water assessment, use our online forms, communicate with us by phone, email, WhatsApp, social media, or engage our services.

1. Who We Are

Perfect Water Filtration is a Melbourne-based water filtration business providing whole-house water filtration systems, drinking water filtration systems, water quality assessments, installation, maintenance, and filter replacement services.

Business name: Perfect Water Filtration
Legal entity: KRVC Group Pty Ltd
ABN: 98 670 101 407
Website: www.perfectwaterfiltration.com.au
Email: info@perfectwaterfiltration.com.au
Phone: 03 7300 7137
Address: 36 Tallis Cct, Truganina VIC 3029

2. Personal Information We Collect

We may collect personal information when you contact us, submit a form, request a quote, book a free water assessment, communicate with us, or use our services.

The information we collect may include:

• Your name
• Phone number
• Email address
• Home address or installation address
• Suburb and postcode
• Details about your water filtration enquiry
• Information about your home, plumbing setup, water concerns, or preferred system type
• Appointment details
• Service history, filter replacement history, and installation notes
• Payment or invoice information
• Messages sent through our website, WhatsApp, email, phone, or social media
• Any other information you choose to provide to us

We generally do not require sensitive personal information. However, you may voluntarily tell us about matters such as skin sensitivity, eczema, allergies, or family health concerns when discussing water filtration needs. We only use this information to understand your concerns and recommend suitable water filtration options.

3. How We Collect Personal Information

We may collect personal information when you:

• Submit a contact form on our website
• Request a quote
• Book a free water assessment
• Contact us by phone, email, WhatsApp, SMS, or social media
• Speak with our team in person
• Engage us for installation, maintenance, or filter replacement
• Subscribe to updates or marketing communications
• Interact with our website, ads, or online content

We may also collect basic technical information through our website, such as your browser type, device type, pages visited, referral source, and general website usage data. This helps us understand how visitors use our website and improve our services.

4. Why We Collect Personal Information

We collect personal information so we can:

• Respond to your enquiry
• Provide quotes and service information
• Book and carry out water quality assessments
• Recommend suitable water filtration solutions
• Arrange installation, maintenance, and filter replacement services
• Communicate with you about appointments, products, warranties, and service reminders
• Provide customer support
• Process invoices, payments, and business records
• Improve our website, services, and customer experience
• Send marketing or promotional information where permitted
• Comply with legal, regulatory, insurance, taxation, and business obligations

We only collect information that is reasonably necessary for our business activities.

5. How We Use Your Personal Information

We may use your personal information to:

• Contact you about your enquiry or booking
• Provide water filtration advice and recommendations
• Prepare and send quotes
• Schedule appointments
• Complete installations, maintenance, and filter replacements
• Send service reminders, including filter replacement reminders
• Respond to questions, concerns, or support requests
• Improve our products, services, website, and customer experience
• Send updates, offers, or marketing communications, where appropriate
• Maintain accurate business, accounting, service, warranty, and customer records

You can opt out of marketing communications at any time by contacting us.

6. Disclosure of Personal Information

We may disclose personal information to trusted third parties where necessary to operate our business and provide our services.

This may include:

• Licensed plumbers, installers, subcontractors, and technicians
• Suppliers and product manufacturers
• IT, website, email, CRM, cloud storage, and communication service providers
• Payment processors, accountants, bookkeepers, or professional advisers
• Insurance providers, legal advisers, or compliance consultants
• Government, regulatory, or law enforcement bodies where required by law

We only share information that is necessary for the relevant purpose.

For example, if a licensed installer needs to attend your home, we may provide your name, address, phone number, appointment details, and relevant installation notes so the work can be completed properly.

7. Website, Cookies, Analytics, and Online Tools

Our website may use cookies, analytics tools, tracking pixels, or similar technologies to help us understand visitor activity, improve the website, and measure marketing performance.

These tools may collect information such as:

• Pages visited
• Time spent on the website
• Browser and device type
• General location information
• Referral source
• Interaction with forms, buttons, or advertisements

We may use services such as Zoho, Google, Meta, WhatsApp, Microsoft, or other third-party platforms to manage website forms, enquiries, marketing, analytics, email, and customer communication.

You can usually disable cookies through your browser settings, although some website features may not work as intended.

8. Overseas Disclosure

Some of the technology platforms we use may store or process information outside Australia. This may include website hosting, CRM, email, analytics, communication, advertising, or cloud storage providers.

Where we use third-party service providers, we take reasonable steps to ensure your personal information is handled securely and appropriately.

9. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include:

• Using secure business systems
• Restricting access to authorised team members and service providers
• Using password-protected accounts
• Maintaining business records securely
• Keeping customer information only for as long as required
• Using reputable technology and communication platforms

However, no method of online transmission or electronic storage is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

10. Accessing or Correcting Your Personal Information

You may contact us to request access to the personal information we hold about you.

You may also ask us to correct your personal information if it is inaccurate, outdated, incomplete, irrelevant, or misleading.

To request access or correction, contact us using the details below:

Email: info@perfectwaterfiltration.com.au
Phone: 03 7300 7137

We may need to verify your identity before providing access or making changes.

11. Marketing Communications

From time to time, we may contact you with information about our services, filter replacement reminders, special offers, water quality updates, or other relevant information.

You can opt out of marketing communications at any time by:

• Clicking unsubscribe, where available
• Replying to the message
• Emailing us at info@perfectwaterfiltration.com.au
• Calling us on 03 7300 7137

Even if you opt out of marketing, we may still contact you about service appointments, quotes, invoices, warranties, filter replacements, or other essential business matters.

12. Third-Party Links

Our website may contain links to third-party websites, platforms, or services, such as WhatsApp, Facebook, Instagram, Google Maps, or payment providers.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Complaints

If you believe your personal information has been mishandled, please contact us first so we can review and respond to your concern.

Email: info@perfectwaterfiltration.com.au
Phone: 03 7300 7137

Please include your name, contact details, and a clear description of your concern.

We will aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal obligations, or privacy practices.

The updated version will be published on our website with the effective date shown at the top of the page.

15. Contact Us

For privacy-related questions, access requests, correction requests, or complaints, please contact:

Perfect Water Filtration
Email: info@perfectwaterfiltration.com.au
Phone: 03 7300 7137
Address: 36 Tallis Cct, Truganina VIC 3029
Website: www.perfectwaterfiltration.com.au